At MRMACBOOK.COM, we aim to ensure you receive products in perfect condition. Our exchange policy applies under the following conditions:

1. Eligibility for Exchange

We offer exchanges only at the time of purchase if the product has:

• A manufacturing defect
• Visible damage
• Scratches or broken parts

If you cannot return the item immediately, you must notify us right away.

2. How to Request an Exchange

To initiate an exchange, please contact us:
📩 support@mrmacbook.com
📞 [Add your helpline number]

Include:

• Your invoice number
• A brief description of the issue
• Photos or video evidence (optional but helpful)

The original box and all included accessories must be returned with the product.

3. For Customers Outside the City

If your order was delivered to another city, we will still provide an exchange.
However, the return shipping cost must be covered by the customer.
Our support team will guide you on approved shipping methods.

4. Wrong or Misrepresented Product

If you receive an item that does not match our catalog description (e.g., incorrect model, wrong specs, wrong images):

• You are not required to keep the product
• We will issue a full refund

You must report this within 24 hours of receiving the item.
Please contact our helpline immediately for support.